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1. The factory supports small mixed batch, the first order needs 298 yuan, a single product can meet the minimum order quantity.
2. The price on the website is the wholesale price. The factory makes goods mainly with mixed colors. The color is random when the goods are delivered.
3. Your ordering method: Get the product order form from customer service, fill in the product you need to return; Place an order directly on Chino website (the factory shipments are large, do not guarantee that your products are available at any time, be sure to consult customer service before placing an order).
4. We default to express every day, large cargo logistics, express fees more return less compensate, logistics freight to pay.
5. The payment is generally 1-2 days after delivery, foreign trade companies, customized products of the customer will be sent to the delivery.
6. Please check the quantity and quality of the products on the spot, and contact customer service within 24 hours if there is a problem. The product defect after signing is not accepted. Any quality problem will be timely feedback to customer service within 7 days after receiving the goods.
7. Long-term cooperation, mutual understanding, timely praise of the same will be as far as possible to cooperate with the rapid supply, will also give priority to sustainable win-win in-depth cooperation.
8. The part of the product damage rate exceeding 4% of the order shall be borne by the buyer. That is, in addition to normal losses, we bear 2% compensation for each order
9. There are individual defective goods and 2% loss of orders is normal, if there is serious loss after each transaction, please contact customer service within 7 days, overdue depending on the customer's right to give up after-sales service, will not be accepted.
10. All customers please protect the complete packaging of the product, accessories or related information is complete, the product itself has quality problems, within the specified time we will give a return.
11. If the goods are not received according to the requirements, we will not be responsible for the damage or loss of the goods caused by logistics
12. When the customer receives the goods, if the outer packing box is found to be seriously deformed or damaged, it needs to be opened for inspection. If the goods are damaged or the quantity is lost due to transportation, please ask the relevant transportation company to issue a certificate with seal and provide it to us, so that we can assist the customer in making claims.
13. Product style or color, random delivery, customer special designation, we will do our best to meet, but do not guarantee complete satisfaction
14. Within 7 days of receiving the goods (subject to the receipt date of the waybill), if you find the functional failure of the product, please contact us in time, overdue will not be accepted
The following is a good guarantee for you and me, please read carefully:
1. After all product orders are placed, we arrange production and delivery. If the color is out of stock or the actual inventory of the product is different from the online inventory, the actual shipment inventory shall prevail.
2. We support "7 days no reason to return or exchange goods", the product content is for reference only, if there is a slight difference, subject to the physical. It is recommended to take samples before wholesale and order after.
3. If the product color is out of stock, the customer requires delivery, the out-of-stock product is directly refunded and no longer reissued (if there is less delivery or product damage, only refund and return processing, not reissued).
4. Where is not the purpose of the transaction, the use of trading rules or seller mistakes (unlimited), extortion, extortion, unreasonable blackmail, entangled behavior of buyers, please detour.
5. We aim to produce cost-effective goods and serve more online merchants. Therefore, please forgive and understand the inconvenience caused to colleagues and customers.
Especially customers please don't let us survive, too difficult.
Meet the following conditions, you can ask for exchange, return
- When the customer receives the goods, he/she unpacks the goods in front of the delivery personnel for inspection and finds that the goods have quality problems;
- The actual received goods are quite different from those described on the website.
- The customer finds obvious manufacturing defects in the goods within two days after receiving the goods;
- The goods have been replaced once but there are still quality problems;
- Due to human reasons, the goods have not been received 5 days after the arrival date promised by us.
- The product is not within the shelf life or does not conform to the implementation standards of the manufacturer
- Agree that the guest's special instructions have not been met or that the order information does not match the goods received
Exchange process: Customers face to face to ask the delivery personnel to return the goods, and then contact us. We will reship the goods for you, and the arrival time of the goods will be delayed.
Return process: The customer will contact us within two days after receiving the goods, and we will return your payment by bank transfer within three working days.
We reserve the right to refuse a customer's request for a return or exchange under the following circumstances
- The goods are damaged, but the delivery personnel are not asked to replace the goods on the spot upon receipt of the goods;
- Return or exchange requirements that exceed the return or exchange period;
- The goods returned or exchanged are incomplete or damaged in appearance;
- Customer shipping documents are lost or incomplete;
- The product is not supplied by us;
- There is no quality problem in the goods themselves.
Detailed reading:
1. Within 15 days of receiving the goods (subject to the receipt date of the waybill), if you find product quality problems, please contact customer service in time. Overdue will not be accepted. The packaging of the product in question must be kept intact (please bring your own packaging, do not paste or write directly on the original packaging box of the product). Please use the post office surface mail (Jiangsu, Zhejiang and Shanghai can be returned by express) Please pay the postage in advance, the company will receive a full refund to you, pay attention to the way of freight collect, we do not sign for. Long-term cooperation wholesale customers are not limited to the return and exchange period, the accumulated problem products reach a certain number, attached to the return list, directly send a logistics to us (but also note: The packaging of the product should not be damaged, and the product can not be seen to have traces of use), which is beneficial to both parties, because our price has no profit, and the cost of such a express may far exceed the profit of sending a box of goods.
2, before the return, please be sure to communicate with customer service, receive after-sales service form, and cooperate with customer service to deal with the return of goods, in order to track your return to get timely processing.
3, the customer for a certain type of product color or style designation, we can only try to meet, but not 100% guarantee. If the color or style does not match, it will not be returned or exchanged.
4, for the goods that are obviously damaged by extrusion in transportation, it is not within the scope of our ability to bear, we can only try to package the goods as best as possible to reduce the situation in this regard. If the goods are sent by express, it is best to open the package in front of the delivery personnel when signing
If you find that there are damaged goods due to transportation can ask for return, we will find the Courier company compensation.
5, for the goods that are not sold by our company to our company, we reserve the right not to deal with all the returns or directly return to the customer.
6, returned product packaging damaged or incomplete, product accessories or related information incomplete, unauthorized repair or modification, not according to the normal method of use or storage, beyond the after-sales service period of the goods, will not be returned.
7, after-sales service is the company's most basic service, we are willing to provide you with good after-sales service, while good after-sales service also needs the cooperation of customers, please carefully read the above instructions before returning or replacing goods, as far as possible according to the company's above regulations, so as not to affect your after-sales service.
8. Products in different displays, different light, and even different angles, there will be color difference, all products, pictures taken in kind, for reference only, subject to the receipt of the kind
9. Large quantity can be customized product packaging, logo, label as required, shipping mark
10. Product price does not include tax, freight, no free shipping, no invoicing, please understand. Due to the large number of products, individual products may be temporarily out of stock, it is normal, in case of out of stock, we will contact you in the first time to deal with
11. In different periods of the factory, the products produced in batches will be different, so the brand, style, color and packaging of the products are shipped randomly, and the designation is not accepted
